5G/6G Communication Networks Works Force Management

This article describes the math model of advanced workforce management systems WFM (Workforce Management) of 5G/6G telecommunication networks, a formalized approach to describing extended WFM functionality and mathematical WFM models. The proposed approach allows the development of new WFM tools for telecommunications operators to increase their performance, manage the work schedules of engineering employees of the company more effectively, visit customer sites, and control the personal workload in real-time. Compared to the routine distribution of requests between telephone technicians in the repair bureau of the old Public Switched Telephone Network (PSTN) in the XX century, the modern WFM system operates with a disproportionately large set of functions, a wide range of professional competencies and key performance indicators (KPIs). In partnership with WFM, other new information technology tools (IT-landscape) of the telecommunications operator, elements of BSS (Business Support Systems), human resource accounting (HR) software, enterprise resource planning (ERP) systems, other workforce planning, and management tools employee vacations, the timing of basic engineering operations at the operator's and customer's premises, and other support tools to optimize the performance of the required work by personnel, increase productivity and reduce costs.